BasaltHosting, LLC - Request Support

Access the Support Portal

1. Open a web browser (e.g., Chrome, Firefox, Safari).
2. Go to the support portal by clicking the link below or entering it in your browser: Basalt Hosting Support Portal
   
   
   

Choose Your Support Option

On the portal, you will see the following options:

1. Submit a Request or Incident

• Use this option to:
  • Report a problem.
  • Submit a service request.

Click Submit a request or report a problem, then:

1. Fill out the required fields with details about the issue.
2. Include any relevant information or attachments to help resolve the issue faster.
3. Click Submit.
   
   

2. Ask a Question

• Use this option if you have general questions or need guidance.

Click Ask a question, then:

1. Provide your question or inquiry in the provided fields.
2. Click Submit.
   
   
   

Await a Response

• Once submitted, our support team will review your request or question.
• You will receive updates via email with the status of your inquiry.
  
  

Tips for Faster Support

• Be specific in your descriptions, including details such as the service affected or steps leading to the issue.
• Attach relevant screenshots or files to clarify your request.
• Use the correct option (e.g., problem report or question) to streamline processing.